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This sections contains the most Frequently Asked Questions and their answers.

 

Q. What is the FaxBlaster?

A. The FaxBlaster is a unique tool that is actually a print driver much like the one you may have on your PC for printing documents on your printer. The FaxBlaster simply allows you to 'Print' over the Internet to any fax machine in the world.

Q. How do I set up a Fax1.com account?

A. Simply fill out our secure online application. You will be notified by email of your account name, user id, and password. New members automatically receive a free $1.00 credit to their account.

Q. How do I purchase time for my account?

A. Once you are signed up and are a member of Way2Fax, there are three ways to purchase additional credit for your account.

To purchase additional credit by check, simply send a minimum of $25.00 USD to:

Way2Fax C/o Callglobal inc
Woodgate, Barbarees Hill
St. Michael Barbados. W.I.

Please be sure to include your user id number and logon name that you received in your email account confirmation on your check.

Q. How do I send a fax with the Way2Fax service?

A. Way2Fax offers two ways to send faxes with tremendous savings.

Download the free Way2Fax FaxBlaster print driver software from the Way2Fax website. To do so merely click the ‘Downloads’ link from Way2Fax’s Home Page. Choose the appropriate Way2Fax FaxBlaster software designed to work with your computers operating system (ex. Windows95, Windows98, or Windows NT).
Once downloaded, you must install and configure the FaxBlaster print driver. To do so, double click on the downloaded file (this will start the installation process) When prompted, type in your name and company name. During installation, you will be asked if you would like to run the client config program now?. You may select yes or run the configuration later. You will need your Logon and Password to complete the configuration. When installation is complete, restart your PC.

To configure the FaxBlaster:

Simply go to Start - Programs - FaxBlaster - Config. from your tool bar. Click on ‘Server Details’. A new window will appear and then click on ‘User Properties’. A new window will appear. Fill out the ‘Full Name’ field with your name and company name. Your name and company name will appear on your fax cover pages. In the ‘Login’ field type the login name that was emailed to you confirming your account with Way2Fax. In the ‘Password’ field type in the password that was emailed to you confirming your account with Way2Fax. You are now ready to begin using your Way2Fax FaxBlaster and the realization of tremendous savings. When you are ready to fax a document simply choose the FaxBlaster print driver from your print command window. It’s that easy and you save money. Col
After signing up you can use Way2Fax’s email to fax service. There is nothing to download to use this service and you can use your existing email program. Simply do the following:

In the address field type ‘[email protected]’.

In the subject field type the recipients name, and then the ‘+’ sign, followed by the destination fax number including country code and area code. Then type in ‘Pass’ and then your Way2Fax password.

Ex. John Smith + 8664875478892 Pass sw45fd

Attach the document you would like to send in the attach field.

In the message field type what you would like to appear on the cover page.

Then send the fax and you on your way to realizing significant savings!

Q. I sent a fax. How do I know if it was transmitted successfully?

A. There are several different ways that Way2Fax lets you know the status of sent faxes.

When initially signing up for your account you are given the choice between receiving an individual email report for each fax sent or consolidated reporting emailed to you once per day at the time of your choosing or both.
When using Way2Fax’s FaxBlaster print driver, upon sending a fax, the print driver will display a status window notifying you that your fax was sent successfully or that the fax failed and the reason for the failure. The FaxBlaster also has a storage feature which you can use use to look at sent faxes, recipient of sent faxes and their fax numbers. This feature allows you to also choose a sent fax and resend at a later time, or you can use this feature to send a sent fax to a different recipient.

Way2Fax also offers advanced virtual real time reporting on the web. To utilize this feature, you access your account at the Way2Fax home page, choose the type of reporting you desire (ex. Detailed Reports, Reporting by Country, or Reporting by Fax Number) Upon choosing a reporting option you then choose the time period for the report, and the option to view only successful or failed faxes, or both.

Q. I signed up at the Way2Fax website and never received email confirmation of my account.

A. When signing up for an account with Way2Fax be sure to enter the correct email address. Way2Fax uses the clients email address to generate an account name as well as transmitting success, failure, and consolidated reports. If you never received confirmation of your account, please contact Way2Fax through one of the means listed below.

Q. Are the faxes I send over the Way2Fax network secure?

A. Way2Fax uses both proprietary encryption and transport protocols to ensure the entegrity of the transmission. Security and confidentiality of our clients fax transmissions is of the highest priority at Way2Fax.

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